Market Overview –
The term “global service analytics market” refers to the process of collecting, transforming, and analyzing the data that is being collected from the course of an action of an operation or service system in an organization in order to improve, increase, and personalize a service that will be beneficial for both the provider and the receiver. As a result of the increasing importance of data in the market, businesses are finding it easier to connect with their customers and improve the quality of the service they provide to those clients.
On-premise and cloud are the most common deployment models for big data and analytics. Data analysis and business intelligence operations can be performed on the cloud using cloud analytics. On-premises gear is more expensive and more time consuming to manage, therefore cloud analytics companies help businesses grow more quickly. As a result of the services being supplied, small and medium-sized businesses (SMEs), as well as major corporations (such as Fortune 500 companies), can benefit from a wide range of analytical services. A wide range of industries, including transport and logistics, BFSI, travel and hospitality, health care and life sciences, and manufacturing, rely on the solutions offered by these companies.
Research Methodology –
Data on important vendor revenues is gathered through directories and databases like D&B Hoovers, Bloomberg Businessweek, and Factiva. Vendor products and services have also been factored into the market segmentation process. The worldwide service analytics market’s overall size was calculated using a bottom-up approach based on the revenue generated by the market’s leading competitors.
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For each segment and subsegment of the overall market, primary research was conducted by interviewing key people such as CEOs, Vice Presidents (VPs), directors and executives in order to verify the findings of the overall market. These processes were used in conjunction with data triangulation and market breakdown to ensure that all segments and subsegments were accurately analyzed.
Market Dynamic –
Increasing industrialization around the world has led to an increase in the need for analytic services. Service Analytics is projected to continue to be driven by the market’s demand for actionable data. However, a scarcity of experts in the field of service analytics could slow the market’s expansion. The service analytics industry, on the other hand, is likely to benefit from an increase in the use of AI-powered customer service in small and medium-sized businesses.
Region Analysis –
According to our projection, the North American service analytics market would hold a significant lead over the rest of the world. This can be attributable to rising demand from various industries, such as healthcare, food and beverage, and so on, as well as the presence of large companies in these countries.
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This region’s e-commerce market is predicted to grow at a quicker rate than other regions, mainly due to the presence of significant service providers in emerging economies like India and China. The European market is likely to make a considerable contribution to global revenue.
Key Players –
Ciena Corporation
Field Squared
Microsoft Corporation
MicroStrategy Incorporated
Oracle Corporation
salesforce.com Inc.
SAP
SAS Institute Inc.
ServiceNow, Inc.
TABLEAU SOFTWARE, LLC.
By Type –
Customer Service Analytics
Field Service Analytics
IT Service Analytics
By Applications –
Banking, Financial Services, & Insurance
Retail & E-commerce
Healthcare
Government
Others
By Regions –
North America
Asia Pacific
Europe
Latin America
Middle East & Africa